Revolutionize Your Customer Service and Reduce Your Costs Thanks to AI Chatbots

Companies spend approximately $1.3 billion per year for traditional customer support. Imagine being able to reduce these costs significantly while improving customer satisfaction. This is the promise of AI chatbots.

24/7 Availability and Instant Responses

One of the main advantages of chatbots is their ability to offer continuous assistance, 24/7. More than 51% of consumers expect businesses to be available at all times. A chatbot never sleeps, eliminating waiting times and responding immediately, even outside business hours. Bank of America, for example, reports that its virtual assistant Erica responds in less than 45 seconds in 98% of cases.

Significant Cost Reduction

According to IBM, a chatbot can handle up to 80% of routine queries, resulting in approximately 30% reduction in customer service costs. A human agent costs on average $10-14 per call, while a chatbot handles these queries for "a few cents" per conversation. Vodafone saw a 70% reduction in cost per conversation with its TOBi assistant. In 2022, Juniper Research estimates that chatbots saved nearly $8 billion for banking, e-commerce, healthcare, and insurance sectors.

Improvement of Customer Satisfaction

The speed and reliability of chatbots improve the user experience. Photobucket saw its customer satisfaction rate (CSAT) increase by 3% and resolution time decrease by 17% after implementing a chatbot. Klarna, a fintech, manages two-thirds of its customer conversations with a bot having a resolution rate equivalent to humans, and 25% fewer repetitive requests. Vodafone even measured an increase of 14 points in its NPS.

In summary, integrating an AI chatbot means offering a faster, more reliable, personalized, and always available service, transforming a cost center into an efficient and satisfying pole.

Prismia's Solution: Performance and Budget Control

Faced with these advantages, many chatbot solutions exist, often with expensive monthly subscriptions. At Prismia, we believe in a transparent and accessible approach. With one-time setup fees of $500 and a variable cost of only $5 per 1000 messages, without subscription or hidden fees, you benefit from cutting-edge technology while perfectly controlling your budget. This is the opportunity to optimize your customer service without committing to high recurring expenses, a much more interesting alternative for many companies wanting a quick and clear ROI.